FAQs

Where are you located?

Houston, Texas. 

Do you have international shipping?

Of course. Shipping rates vary depending on location.

How long until I receive my order?

We always aim to get orders out next business day. However, at the latest within 3 business days. We usually use USPS Priority Mail for United States orders. Which takes on average 1-3 business days. International shipping may vary. We do not ship on weekends. 

Do you accept returns?

Unfortunately, due to the nature of our products we cannot accept returns on cosmetic items. If an item is damaged please reach out to us via our online form and we will gladly send out a replacement.

Can I get a refund?

Unfortunately, all items are final sale due to the nature of our products. 

How do I store my body butter?

The body butters can be kept at room temperature. We have some babes who like to keep these in their skin care fridge. This is however fine as well.

Are the body butters actually are natural?

Yes. Our body butters are Vegan and cruelty free. They are organic and infused with mango butter, Shea butter, Coconut Oil, Sweet almond oil, Vitamin E Oil and Jojoba Oil. Micah powders are used for color. Fragrance oil is used for scent. 

How do I become an ambassador?

Currently we are not accepting applications for ambassadors. However, we plan to expand again soon. Please follow our Instagram account for updates on the next ambassador search! @LalaLandCosmeticsOfficial